Pose key performance-based questions in a simple and easy format with our Digital Customer Feedback Kiosks, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.
Ask your customers targeted survey questions, as well as for detailed information such as their name, contact details, and any compliments, complaints or suggestions in an open-text format. Place Digital Customer Feedback Kiosks at strategic touch points throughout your business like department service areas, high-value cabinets, change rooms, or product advice areas to name a few.
Notify relevant staff members of service shortfalls using a smartphone chat app. Instant alerts for poor service experience gives your team the opportunity to assist customers by implementing immediate service recovery – at the moment of truth.
Using the same app, team members can let other team members know how they dealt with the customer. Efficient customer service excellence will improve your customer and staff experience alike, and ultimately impact your bottom line.
Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons. The ability to get detailed customer sentiment using the voice of the customer.