Ticket Queue Management System

Efficiency of Ticket Queue Management

Enhanced Customer Experience

‍By providing real-time updates and faster issue resolution, you’ll boost customer satisfaction and loyalty.

Streamlined Workflow

‍Keep your team organized and efficient with a clear view of all tasks and tickets, making it easier to manage workload and meet deadlines.

Improved Accountability

‍Track ticket status, assignments, and progress to ensure issues are resolved efficiently and team members remain accountable.

Joining the Queue

Joining the queue has never been easier with our versatile kiosk solutions. Designed to enhance visitor experience, each kiosk option offers a user-friendly interface that allows customers to quickly select their reason for visiting.

Explore our range of kiosks to find the perfect fit for your environment and enhance the way customers join your queue.

Queue Ticket Issue Kiosk

A sleek, floor-standing kiosk designed for high-traffic areas. Fully customizable with your branding, including logos and corporate colors, it enhances your space with a professional look. Its illuminated head and touch screen guide visitors to select from multiple queue options, making it ideal for managing large volumes efficiently.

Best Used In Retail stores, service centers, and public spaces with heavy foot traffic.

Custom Branding: Fully customizable to match your brand's look, ensuring it stands out.
Efficient for Crowds: Great for managing high volumes of visitors quickly and efficiently.
Stylish & Functional: Illuminated head and touch screen add a modern, professional feel

Table-Top Kiosk with Printer

This compact kiosk fits easily on desks or counters and works seamlessly with a connected printer for quick ticket issue. Its simple design ensures that visitors can easily select their reason for visiting and receive a ticket instantly, streamlining the process and improving the overall experience.

Best for: Reception desks, medical offices, and counters where space is limited but organization is essential.

Space-Saving Design: Compact enough to fit on any desk or counter, optimizing limited space.
Quick Ticket Issue: Includes a printer that issues tickets on the spot.
Ideal for Front Desks: Perfect for smaller service areas that still need efficient queue management.

Desktop PC with Softpad and Printer

Designed for environments where staff assist visitors directly, this system uses a desktop computer with a softpad for navigation and a printer for issuing tickets. It’s a versatile setup that allows staff to manage queues efficiently from their desks while maintaining personal interaction with visitors.

Best for: Service desks, administrative offices, or customer service environments where staff handle visitor flow.

Staff-Controlled Setup: Allows staff to manage queues directly from their desk, giving them control over visitor flow.
Familiar Desktop Interface: Uses a desktop PC with a softpad for easy, efficient operation.
Versatile Solution: Works well in office environments where personal interaction is key.

Keep Everyone Informed

Visitors can easily keep track of their position in the queue through screens and text messages—how cool is that? This feature allows them to relax, knowing they’re in good hands.

Screen Displays

Our screens can showcase real-time updates on ticket status, providing clarity and reducing anxiety about wait times. With user-friendly interfaces and customizable options, our displays ensure that information is easily accessible and visually appealing.

Real-Time Ticket Information: Displays crucial information such as ticket numbers, wait times, and current queue status, ensuring visitors are always informed about their position in line.
Call Notifications: Clearly indicates when it’s a visitor's turn, with audio and visual calling, reducing uncertainty and enhancing the flow of service.
Infotainment: Turn waiting time into engaging time by showcasing valuable information, advertisements, or entertainment.
Branded UI: Choose from various display styles to fit your brand. We can tailor the display to match your corporate colors and logo, enhancing your brand presence.

Counter Indicators

Easy Identification: Clearly marked counter indicators help visitors quickly locate their assigned service counter, reducing confusion and improving efficiency.
Visual Cues: Bright, attention-grabbing designs make it easy for visitors to recognize which counter to approach, ensuring a smoother transition from waiting to being served.

Manage The Queue

Empower your staff with the right tools to efficiently manage queues and keep everything moving smoothly. With options ranging from simple button presses to an advanced interface utilizing visitor data, every visitor will feel valued and special.

6-Button Call Pad

A straightforward solution designed for easy installation on any counter. This pad allows staff to quickly call visitors to the counter with just a press of a button.

Best Used In: High-traffic reception areas, service counters, or environments that require quick and straightforward visitor calling.

Easy Installation: Attach it directly to counters for instant access.
User-Friendly: Simple interface that staff can master quickly.
Immediate Notification: Quickly calls visitors to the counter with a single button press, minimizing wait times.

Call Pad with LED Display

This advanced call pad features an integrated LED display to provide real-time queue management. It helps staff track and manage visitors effectively.

Best Used In: Environments with larger visitor volumes where clear communication and visibility are crucial, such as hospitals or government offices.

Forwarding Capabilities: Staff can forward visitors to different queues as needed, optimizing service flow.
Ticket Number Entry: Staff enter ticket numbers, allowing the system to manage visitor flow effectively.
Easy Installation: Attach it directly to counters for instant access.

Softpad for Desktop or Tablet

The most advanced option, this softpad runs in the browser, providing a flexible and powerful solution for queue management.

Best Used In: Environments where staff need to access detailed customer information, such as customer service centers or busy offices.

Highly Customisable: Tailor the interface to meet specific operational needs and branding, ensuring it aligns perfectly with your business.
Interactive Interface: Intuitive design allows for easy navigation and interaction with visitor data, enhancing staff efficiency.
No Extra Device Needed: Fully functional on any web-enabled device, eliminating the need for additional hardware.

Real-Time Reports

Our ticket queue management system doesn’t just help manage your visitors—it gives you the data you need to improve operations and customer satisfaction. With detailed reports available daily, weekly, and monthly, you’ll have the insights to optimize your service and keep things running smoothly.

Key Features of Ticket Queue Reports:

Real-Time Monitoring: Track visitor flow and service times as they happen, allowing you to identify and address bottlenecks immediately.
Staff Performance Insights: Assess which team members are excelling and who may need additional support, helping you improve overall service quality.
Identify Trends: Spot patterns in visitor behavior to better allocate resources and reduce waiting times during peak periods.
Optimize Customer Experience: Use data-driven insights to make informed decisions about staffing, service levels, and overall operations, ensuring visitors are served promptly and efficiently.

Use the real-time data and reports to make informed decisions, improve operations, and respond quickly to customer needs.