Service Systems | Customer Feedback Pads
Pose key performance-based questions in a simple and easy format with our Customer Feedback Pads, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.
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Service Systems | Digital Customer Feedback Kiosks
Pose key performance-based questions in a simple and easy format with our Digital Customer Feedback Kiosks, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.
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Service Systems | Call For Assistance
Let your customers call specific staff members (or management) when they require assistance at key touch points throughout your business.
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Service Systems | Linear Queue Management
Linear Queue Management allows team members to call the next customer inline using a wireless call pad, as soon as they are available to assist. The announcement appears on a display screen and optional counter indicators.
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Service Systems | Virtual Queue Management
Virtual Queue Management Systems are designed to create order in a seemingly unstructured environment, by providing customers with numbered tickets that are called audibly and visually, in sequence, by the next available agent, to assist.
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Service Systems | Footfall Counting
Keep your finger on the pulse of the most important metrics in your business, which begin with foot traffic. Monitor and analyse footfall data to calculate conversion rates and revenue per location.
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Service Systems | Consulting
Service Systems is a consulting and technology company that partners with customer-focused industries. Our aim is to complement and improve customer experience by developing or implementing various hardware and software technology solutions that elevate a data-driven approach to business management and customer engagement, ultimately forging the road-map to success.
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Service Systems | Instant Alerts
Drive operational excellence and employee productivity by receiving calls-to-action in real-time.
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Service Systems | Analytics
Drive operational excellence and employee productivity with data integration and business analytics.
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Retail Tech Ninjas

It comes as no surprise that Brick & Mortar Retail needs to do everything in their power to keep ahead of their competitors. In spite of this, retailers are apprehensive when it comes to using powerful solutions and information that can assist with doing just that!

When it comes to eCommerce, tools like dwell time, bounce rate, conversions, customer journey, surveys, chat and so much more are considered standard tools used to optimise customer experience and increase basket spend. Why not make this the norm for Brick & Mortar Retail? Thanks to Service Systems, now you can! 

We have a broad understanding of retailers’ pain-points and aim to complement and improve the retail experience by introducing various tech solutions that elevate a data-driven approach to retail management and consumer engagement, ultimately forging the roadmap to success.

For more than a decade, Service Systems has successfully assisted retailers with their in-store technology needs. From single stores to retail chains, we develop and deploy solutions that solve challenges. We are confident that we can provide you with the knowledge, technology and passion to make it happen! 

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Instant Alerts & Reporting

Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.