Call for Assistance

Let your customers call specific staff members (or management) when they require assistance at key touchpoints throughout your business.

Free up resources

Customer convenience

INCREASE BASKET SPEND

measure response times

Call for Assistance Devices

Call for Assistance Pad
(SS-1BUT-BP)

Placed at strategic customer touch points requiring ad-hoc staff assistance.

Call for Assistance Pad with Survey
(SS-4BUT-BP)

Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.

Assistance Alert Light
(SS-CALL-CUBE)

Assistance Alert Lights are placed near call pads to alert staff when they have been activated. Visual and audible alerts assist staff in responding to service calls.

call for assistance

Assistance Alert Buzzer
(SS-BUZZER)

Reception or concierge staff members help your customers join the queue using a dedicated, single-purpose computer terminal.

Instant Alerts & Reporting

Notify relevant staff member of service requirements using a smartphone chat app. Instant call alerts give your team members the opportunity to stay connect to, and assist customers in need.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. 

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Call for Assistance Pad (SS-1BUT-BP)

Placed at strategic customer touch points requiring ad-hoc staff assistance.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Side-mounted discreet call attended button
  • Dimensions – 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • Table or Wall Mount
  • Custom branding

Call for Assistance Pad with Survey (SS-4BUT-BP)

Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.

  • 2x AAA battery powered
  • 2 Years plus battery life
  • Wireless – 868mHz frequency
  • Operates in conjunction with a DCS (Data Collection Server 2G, 3G, 4G or Wi-Fi)
  • 30m Range between DCS and pad
  • Side-mounted discreet call attended button
  • Delay time between feedback responses to prevent tampering
  • Dimensions – 105mm(Width) x 80mm(Depth) x 160mm(Height)
  • Table or Wall Mount
  • Custom branding
  • Ask any survey question

Assistance Alert Light (SS-CALL-CUBE)

Assistance Alert Lights are placed near call pads to alert staff when they have been activated. Visual and audible alerts assist staff in responding to service calls.

  • Requires 220/240V AC power
  • Wireless – 868mHz frequency
  • Dimensions – 150mm(Width) x 150mm(Depth) x 75mm(Height)
  • Pole or ceiling mount

Assistance Alert Buzzer (SS-BUZZER)

Audibly notify staff when a customer requires their assistance. Customers simply press the “Call” button on the pad and the buzzer will beep.

  • Requires 220/240V AC power
  • Wireless – 868mHz frequency
  • Dimensions – 105mm(Width) x 80mm(Depth) x 160mm(Height)