Let your customers call specific staff members (or management) when they require assistance at key touch points throughout your business.
Place Call for Assistance pads at strategic touch points throughout your business environment, such as department counters, high-value cabinets, product advice areas, among others. Measure staff response times to optimize staff efficiency and improve customers experience.
Notify relevant staff member of service requirements using a smartphone chat app. Instant call alerts give your team members the opportunity to stay connect to, and assist customers in need.
The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.