Call for Assistance
Let your customers call specific staff members (or management) when they require assistance at key touchpoints throughout your business.
Free up resources
Customer convenience
INCREASE BASKET SPEND
measure response times
Call for Assistance Devices
Call for Assistance Pad
(SS-1BUT-BP)
Placed at strategic customer touch points requiring ad-hoc staff assistance.
Call for Assistance Pad with Survey
(SS-4BUT-BP)
Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with a single question survey.
Assistance Alert Light
(SS-CALL-CUBE)
Assistance Alert Lights are placed near call pads to alert staff when they have been activated. Visual and audible alerts assist staff in responding to service calls.
Assistance Alert Buzzer
(SS-BUZZER)
Reception or concierge staff members help your customers join the queue using a dedicated, single-purpose computer terminal.
Instant Alerts & Reporting
Notify relevant staff member of service requirements using a smartphone chat app. Instant call alerts give your team members the opportunity to stay connect to, and assist customers in need.
The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
- Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.
- Compare and identify areas of your business that need special customer service focus.
- Consistent, accurate reporting gives you the upper hand.
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