Used in environments where queues are formed in unpredictable and varying locations and directions. This is often the case in some forms of retail, service centers, banks, and most other transaction-based or service related environments, at periods of high demand in many cases.
Virtual Queue Systems are designed to create order in a seemingly unstructured environment by providing customers with numbered tickets that are called audibly and visually, in sequence, by the next available agent, to assist with their specific type of enquiry.
Get real-time email alerts when a ticket exceeds a predefined waiting time.
This helps teams to stay one step ahead in terms of customer service delivery, and offers an opportunity to provide an exceptional service experience to their customers at all times.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas.
Bring us your on-site challenges and we will work with you to create a solution.
We are always up for the challenge!
leave your details
Queue kiosks can be strategically placed at the entrance of your business for visitors to enter the queue.
Queue kiosks can be strategically placed at the reception of your business for visitors to enter the queue.
You’ve got them captivated, waiting to be told where to go. Great time to advertise, don’t you agree? Win-win: sell advertising space to cover your queue system costs if you like.
It can be used as a Ticket Indicator, or as a Staff Queue Indicator. Perfect when used as a Staff Queue Indicator combined with a TV Screen and Queue Counter Indicators for customers.
It can be strategically placed in front of each agent to light up when the next customer is called.
Queue Management Pads are placed at each agent’s counter, agent facing, to call the next customer in line as well as serve, close, forward, park, or even alternate programming.
Placed at each agent’s counter, agent facing, to call the next customer in line as well as serve, close, forward, park, or even alternate programming. Queue Management LED Pads are our more advanced hardware pads that can call from specific queues as well as specific tickets.
Kiosks can be strategically placed at various customer touchpoints throughout the store such as high-value areas, change rooms, product advice areas, among others.