Customer, Patient, Visitor
Virtual Queue Management

Used in environments where queues are formed in unpredictable and varying locations and directions. This is often the case in some forms of retail, service centers, banks, and most other transaction-based or service related environments, at periods of high demand in many cases.

Virtual Queue Systems are designed to create order in a seemingly unstructured environment by providing customers with numbered tickets that are called audibly and visually, in sequence, by the next available agent, to assist with their specific type of enquiry.

IMPROVED FLOW

optimize wait times

pleasant waiting environment

Disperse waiting crowds

Ticket Issue Devices

Enter them into the queue. Do you need it to be free-standing, or table-mounted? Self-service or concierge?

Displays

Show them where to go. Choose one or combine them all.

Call Pads

Control when ready to serve the next customer and view queue information.

Instant Alerts

Get real-time email alerts when a ticket exceeds a predefined waiting time.

This helps teams to stay one step ahead in terms of customer service delivery, and offers an opportunity to provide an exceptional service experience to their customers at all times.

Reports

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.

  • View consolidated stats in real-time or for a custom period, showing current & historic KPI's as well as trended hourly/daily comparisons.
  • Drilled-down statistics on service options, specific staff members, and multiple locations helps you to improve visitor experience and workforce planning.
  • Set targets like high and low wait times for your business to perform against. Branches will have the ability to see where they stand compared to the performance average.

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For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas. 

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10" Queue Kiosk with Printer

Queue kiosks can be strategically placed at the entrance of your business for visitors to enter the queue.  

Tech Specs:

  • 220/240V AC Powered
  • 3G, 4G, WiFi or LAN connectivity required
  • SIM Card required for 3G/4G
  • Locked, Secure Enclosure
  • 10" Android based tablet
  • 1 Year warranty

Options:

  • Custom branding available, make it stand out.
  • Custom detail capture and queue selections
  • Ticket can be customized
  • SMS Module available

Dimensions:

  • 400mm(Width) x 400mm(Depth) x 1200mm(Height)

Ticket-Issuing 10” Touch Terminal

Queue kiosks can be strategically placed at the reception of your business for visitors to enter the queue.  

Tech Specs:

  • 220/240V AC Powered
  • 3G, 4G, WiFi or LAN connectivity required
  • SIM Card required for 3G/4G
  • 10" Android based tablet - model may vary
  • Printer model may vary
  • 1 Year warranty

Options:

  • Custom detail capture and queue selections
  • Ticket can be customized
  • SMS Module available

Dimensions:

  • 350mm(Width) x 350mm(Depth) x 1440mm(Height)

Virtual Queue Display with
Queue Server

You’ve got them captivated, waiting to be told where to go. Great time to advertise, don’t you agree? Win-win: sell advertising space to cover your queue system costs if you like.

Tech Specs:

  • 220/240V AC Powered
  • Linux Based Queue Server (Full screen image ads & 720p video)
  • Completely wireless communication to pads - 868mHz frequency
  • HDMI Connection to screen
  • USB Flashdrive used for ads
  • 1 Year Warranty

Options:

  • Custom colors available on display
  • Custom announcement available (teller, counter, agent, etc.)
  • Alternative languages available (enquire for price)

LED Display - 3 Digit

It can be used as a Ticket Indicator, or as a Staff Queue Indicator. Perfect when used as a Staff Queue Indicator combined with a TV Screen and Queue Counter Indicators for customers.

Tech Specs:

  • 220/240V AC Powered
  • 868mHz Wireless Frequency

Dimensions:

  • 480mm(Width) x 20mm(Depth) x 210mm(Height)

Queue Counter Indicator

It can be strategically placed in front of each agent to light up when the next customer is called.

Tech Specs:

  • Requires 220/240V AC Power
  • 868mHz wireless frequency

Options:

  • Table or Roof mount available

Dimensions:

  • 220mm(Width) x 80mm(Depth) x 205mm(Height)

Queue Management Pad

Queue Management Pads are placed at each agent’s counter, agent facing, to call the next customer in line as well as serve, close, forward, park, or even alternate programming.

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Completely wireless - 868mHz frequency
  • Connects to a Queue Server
  • 30m Range from Queue Server

Options:

  • Custom button choices to suit your needs
  • 1-6 Buttons available for alternate setup

Dimensions:

  • 105mm(Height) x 80mm(Depth) x 160mm(Width)

Queue Management LED Pad

Placed at each agent’s counter, agent facing, to call the next customer in line as well as serve, close, forward, park, or even alternate programming. Queue Management LED Pads are our more advanced hardware pads that can call from specific queues as well as specific tickets.  

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Completely wireless - 868mHz frequency
  • Connects to a Queue Server
  • 30m Range from Queue Server

Dimensions:

  • 220mm(Width) x 105mm(Depth) x 140mm(Height)

Queue Management Softpad 2.0

Kiosks can be strategically placed at various customer touchpoints throughout the store such as high-value areas, change rooms, product advice areas, among others.

Tech Specs:

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Options:

  • Custom branding available, make it stand out
  • Changeable A4 question holder

Dimensions:

  • 350mm(Width) x 350mm(Depth) x 1440mm(Height)