Supercare Services Group (Pty) Ltd is a leading service provider offering contract and specialised cleaning, hygiene and pest control services. Supercare became the first company in the history of the Golden Service Awards, to win the coveted “Cleaning Company of the year” title. Supercare has won this accolade for 5 consecutive years.
Managing large facilities and keeping informed of cleanliness and maintenance issues is an never ending task. Combine this with records management of cleaning and maintenance work carried out, and the amount of data being manually captured doubles. Using smart devices we offer a fully digital platform to monitor and manage facilities – from gathering customer feedback on the state of the facilities, to job management such as cleaning and maintenance, to stock management – with all records and data stored securely in the cloud.
Our state-of-the-art touchscreen pad incorporates the Facilities Alert Pad, cleaning and maintenance checklists, and stock management – in one device. Real-time feedback from visitors and staff keeps facilities management on top of their game helping them respond to and resolve issues as soon as they are reported.
Time-stamped, accurate logs of cleaning, maintenance and stock-keeping events are captured in real-time, speeding up the logging process and eliminating all forms of manual data capturing. The Facilities Alert Pad is used to capture customer or staff feedback, when the device is not in use by facilities team members.
Gives their visitors and staff a convenient QR code or web address to report any issues to facilities management. Easy to use and cost-effective to implement, this solution can be scaled to fit any size environment. Facilities management team members receive real-time alerts, so there’s no barrier or delay to implementing a resolution.
Informative reports show KPI stats at a glance as well as trended information by date, period, and location.
Reports are generated on a daily, weekly, monthly or as frequently as required and sent via email or viewed on our web dashboard. This aggregated information gives management valuable information to strategically maintain exceptional performance levels at all times.
Head office can now see the analytics for each facility which transformed by the manner in which staff scheduling and engagement with management takes place.
Management has instant access to digital cleaning, maintenance and stock records for all facilities, as well as customer feedback rating scores, which are available for audit purposes and used as part of a portfolio of evidence when reporting back to their client. The real-time component of this solution helps Supercare stay on top of their game and exceed their customers’ expectations.