“Innovation that matters will involve a hard look at what your customer experience is and what it could be. If your company isn’t relentlessly focused on what is useful, digital Darwinism is going to leave you out on a forgotten branch of the evolutionary tree.” — Pete Sena, Co-Founder, Digital Surgeons
Service Systems, a boutique software house near Century City, Cape Town has developed a unique combination of digital signage and retail snake queue management. It gives retailers two unique tools: a digital advertising platform, and operational queue management.
Designed and developed locally, Service Systems is able to offer and support a basic queue management solution at a fraction of the cost when compared to global systems providers.
Wireless call pad technology makes it quick and easy to install. A pad is simply mounted at each checkout. Store management and staff can feel immediate benefits, with optional reporting giving management tools to identify busy periods, lengthy transaction times, or below-average staff performance.
Queue management systems are currently installed at various Spar stores across the country and have been integrated further with Service Systems customer feedback pads. Managers are then able to connect the dots with accurate queueing and service analytics.
As an example, a basic package which includes a Queue Management Server and 10x wireless call pads, costs just R11,500 excl. VAT. An HD display is required (not included), and additional pads cost R550 excl. VAT each.
Service Systems partners with the brick-and-mortar retail industry. With a broad understanding of retailers pain points, we aim to complement and improve the retail experience by introducing various technology solutions that elevate a data-driven approach to retail business management and consumer engagement, ultimately forging the desired roadmap to success.
If you are keen to learn how we can help you succeed, mail us firstname.lastname@example.org or call us +27872374783