Give your customers the opportunity to let specific staff members or management know when requiring assistance at key touch points throughout your business.
Strategically placed at various touchpoints throughout the store such as department counters, high-value cabinets, product advice areas, among others. Measure staff response times to optomise staff efficiency and improve customers experience.
Notify relevant staff member of service shortfalls via a smartphone chat app.
Instant call alerts give your team members the opportunity to assist customers in need, and to stay connected to customers in need
The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.
This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas.
Bring us your on-site challenges and we will work with you to create a solution.
We are always up for the challenge!
leave your details
For strategic customer touchpoints requiring ad-hoc staff assistance.