Customer, Employee, Patient, Visitor
Service Call Devices

Give your customers the opportunity to let specific staff members or management know when requiring assistance at key touch points throughout your business.

Free up resources

Customer convenience

insure assistance

measure response time

Service Call Device​s

Strategically placed at various touchpoints throughout the store such as department counters, high-value cabinets, product advice areas, among others. Measure staff response times to optomise staff efficiency and improve customers experience.

Instant Alerts

Notify relevant staff member of service shortfalls via a smartphone chat app.
Instant call alerts give your team members the opportunity to assist customers in need, and to stay connected to customers in need

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed.

This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.

Reports

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
  • Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.
  • Compare and identify areas of your business that need special customer service focus!
  • Accurate consistent reporting gives you the upper hand.

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For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas. 

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Bring us your on-site challenges and we will work with you to create a solution.
We are always up for the challenge!

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Service Call Pad

For strategic customer touchpoints requiring ad-hoc staff assistance.

Options:

  • Table or Wall mount available
  • Custom branding available, make it stand out.

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Delay time between responses

Dimensions:

  • 105mm(Width) x 80mm(Depth) x 160mm(Height)

1 Question Survey with Service Call Pad

For strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with the single question survey

Options:

  • Table or Wall mount
  • Custom branding and question available, make it stand out

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Side mount call cancel button
  • Delay time between responses

Dimensions:

  • 105mm(Width) x 80mm(Depth) x 160mm(Height)