Customer, Employee, Patient, Visitor
Feedback Devices

Pose key performance-based questions in a simple and easy format with our feedback devices, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.

Consistent feedback

convenient interface

high response rate

instant notifications

Feedback Devices

Strategically placed at various touchpoints throughout your environment such as department counters, high-value cabinets, change rooms, product advice areas, among others.

Touch Feedback Devices

Ask your customers targeted survey questions as well as detailed information from them like their name and contact details and open text.
Strategically placed at various touchpoints throughout your environment such as department counters, high-value cabinets, change rooms, product advice areas, among others.

Instant Alerts

Notify relevant staff member of service shortfalls via a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Reports

Information that helps you achieve customer service excellence! Our reports offer an easy way to measure key performance indicators.

  • Get valuable key performance customer satisfaction metrics via our web dashboard or in your inbox as frequently as required. Our cloud-based automated system will keep you up to date with statistics that matter.
  • Compare and identify areas of your business that need special customer service focus!
  • Accurate consistent reporting gives you the upper hand.

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1 Question Survey with Service Call Pad

For strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with the single question survey

Options:

  • Table or Wall mount
  • Custom branding and question available, make it stand out

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Side mount call cancel button
  • Delay time between responses

Dimensions:

  • 105mm(Width) x 80mm(Depth) x 160mm(Height)

1 Question Survey Pad

For high traffic, quick transaction locations. Pose a single pertinent question and receive high engagement.

Options:

  • Table or Wall mount
  • Landscape or Portrait
  • Custom branding and question available, make it stand out

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Delay time between responses

Dimensions:

  • 105mm(Width) x 80mm(Depth) x 160mm(Height)

5 Question Survey Pad

For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis

Options:

  • Custom branding and questions available, make it stand out
  • Additional high impact pop up to allow for online feedback or general awareness

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Delay time between responses

Dimensions:

  • 220mm(Width) x 105mm(Depth) x 140mm(Height)

5 Question Mobile Survey Pad

Portable lightweight device can be carried by mobile staff. For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.

Options:

  • Custom branding and questions available, make it stand out
  • Lanyard ring for idle comfort

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Delay time between responses

Dimensions:

  • 145mm(Width) x 20mm(Depth) x 145mm(Height)

1 Question Survey Kiosk

For strategic high visibility touch points, ask informative questions that can be changed when required.

Options:

  • Custom branding available, make it stand out
  • Changeable question holder

Tech Specs:

  • 2x AAA battery powered
  • 2 Year plus battery life
  • Wireless - 868mHz frequency
  • Operational via a (DCS) Data Collection Server (2G, 3G, 4G or WiFi DCS)
  • 30m Range between DCS and device
  • Delay time between responses

Dimensions:

  • 350mm(Width) x 350mm(Depth) x 1440mm(Height)

10" Touch Floor-Standing Kiosk

Floor standing kiosks can be strategically placed at various touchpoints throughout your environment such as high-value areas, product advice areas, queues, exits among others.

Options:

  • Custom branding available, make it stand out.
  • Custom, detailed questions
  • Feedback alerts
  • Kiosk head optional colour illumination

Tech Specs:

  • 220/240V AC Powered
  • 3G, 4G or WiFi Connectivity Required
  • SIM card required for 3G/4G Connectivity

Dimensions:

  • 400mm(Width) x 400mm(Depth) x 1200mm(Height)

7" Touch Table Mount Kiosk

Table/wall-mounted kiosks can be strategically placed at various touchpoints throughout your environment such as high-value areas, product advice areas, queues, exits among others.

Options:

  • Custom branding available, make it stand out.
  • Custom, detailed questions
  • Feedback alerts
  • Kiosk head optional colour illumination

Tech Specs:

  • 220/240V AC Powered
  • 3G, 4G or WiFi Connectivity Required
  • SIM card required for 3G/4G Connectivity

Dimensions:

  • 400mm(Width) x 400mm(Depth) x 1200mm(Height)

10" Touch Table Mount Kiosk

Table/wall-mounted kiosks can be strategically placed at various touchpoints throughout your environment such as high-value areas, product advice areas, queues, exits among others.

Options:

  • Custom branding available, make it stand out.
  • Custom, detailed questions
  • Feedback alerts
  • Kiosk head optional colour illumination

Tech Specs:

  • 220/240V AC Powered
  • 3G, 4G or WiFi Connectivity Required
  • SIM card required for 3G/4G Connectivity

Dimensions:

  • 400mm(Width) x 400mm(Depth) x 1200mm(Height)