FML Solutions offer Restroom Notify Pad, e-Roster and Inventory Management. Give your customers and staff a quick and convenient way to get in touch and report any facilities management issues. Using FML means achieving more with a neat, professional solution that brings cleaning, maintenance and alerting into the future.
The pads can notify relevant staff member of customer service shortfalls via a smartphone chat app. Instant poor press alerts give your team the opportunity to assist customers who had a bad experience and implement service recovery.
The responding team member can assist and provide feedback about the customers requirements and how they were dealt with, keeping all team members informed. This efficient customer service excellence will ultimately improve your customer and staff experience alike, and improve your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas.
For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas.
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Let your customers tell your cleaning and/or management team when the restroom is out of supplies or needs cleaning. Track staff activity when they attend to restroom duties.
Pads are placed strategically in restrooms or similar areas where visitors could provide feedback on the state of the facilities in question.
Do away with the grubby page behind the bathroom door – our unique PIN pad lets staff check-in when carrying out routine SLA maintenance or cleaning.
Pads are placed strategically in restrooms or similar areas where staff could check-in.
Give your customers a quick and convenient QR code (or URL) to get in touch and report any facilities management issues.
Easy and cost-effective to implement and can be scaled to fit any size environment. Customer reporting issues using the link gives facilities management an instant alert so there’s no barrier or delay to providing a resolution.
Staff using the QR code or URL can submit cleaning and inventory checks in real-time. No more manual data capturing!
Our state-of-the-art touchscreen system incorporates the Notify Pad, eRoster and Cleaning/Inventory Management in one device. Real-time feedback from visitors keeps facilities management on top of their game.
No need for the old traditional paper behind the door. Get time-stamped, accurate logs of inventory, cleaning and maintenance checks captured in real-time.
Speed up the logging process and provide accurate staff and facilities management. No more manual data capturing!
The restroom alert pad is customer-facing and provides the facility to report any facilities maintenance issues when the pad is not in use by staff.