Digital Customer Feedback

Ask your customers targeted survey questions, as well as for detailed information such as their name, contact details, and any compliments, complaints or suggestions in an open-text format. Place Digital Customer Feedback Kiosks at strategic touchpoints throughout your business like department service areas, high-value cabinets, change rooms, or product advice areas to name a few.

Consistent feedback

convenient interface

high response rate

instant alerts

Cloud Survey

Give your customers a fast, simple to use method of sharing their experience off of social media. Advertise a customised link and QR-Code on strategic marketing material, via email, SMS or displayed on your website. Cloud surveys are cost-effective to implement and can be scaled to fit any size environment. Poor feedback stands a smaller chance of going viral if managed quickly and effectively.

  • Email Web Link – Include a hyperlink button on your website that directs customers to your customised survey page.
  • Receipts – Add the QR Code and link to your cash receipts and invoices
  • Point of Sale – Include eye catching point of sale at strategic touch points in your store.
  • Own Device – you can run the interface on your own tablet device either mounted at the most convenient location in-store or mobile for random customer surveying

You have multiple options available to gather the information the way you want to ie. survey, compliment, complaint, suggestions, out of stock, etc.

Survey answer choices can be  customised to your requirements from options like:

  • Smileys – Our favourite, a fun and simple way of getting excellent, average or poor ratings.
  • Stars – 1-5 star ratings are very popular and display well on our web app.
  • 0-10 Metric – Used primarily with Net Promoter Score, is a key to understanding customer loyalty.
  • Voice of the Customer – Give your customers the opportunity to provide open text feedback to get the detail of their experiences

Digital Customer Feedback Devices

Feedback Kiosk - 10" Floor Standing (SS-T10-BR-K2)

Place floor-standing kiosks at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

Feedback Station - 7" Table Mount (SS-TAB-TMB7)

Place feedback stations at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

Feedback Station - 10" Table Mount (SS-TAB-TMB10)

Place feedback stations at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

Instant Alerts & Reporting

Notify relevant staff members of service shortfalls using a smartphone chat app. Instant alerts for poor service experience gives your team the opportunity to assist customers by implementing immediate service recovery – at the moment of truth.

Using the same app, team members can let other team members know how they dealt with the customer. Efficient customer service excellence will improve your customer and staff experience alike, and ultimately impact your bottom line.

Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons. The ability to get detailed customer sentiment using the voice of the customer.

Need a simpler and easier format?

Check out our Customer Feedback Pads

Talk to us

Have a question or just feel like a friendly chat? Our crew of Ninjas are just a jump, dash and flying kick away ...

Feedback Kiosk - 10" Floor Standing
(SS-T10-BR-K2)

Place floor-standing kiosks at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 400mm(Width) x 400mm(Depth) x 1200mm(Height)
  • Custom branding available
  • Customisable survey with wide range of answer types
  • Feedback alerts
  • Kiosk head illumination

Feedback Station - 7" Table Mount
(SS-TAB-TMB7)​

Place feedback stations at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 400mm(Width) x 400mm(Depth) x 1200mm(Height)
  • Custom branding available
  • Customisable survey with wide range of answer types
  • Feedback alerts
  • Kiosk head illumination

Feedback Station - 10" Table Mount (SS-TAB-TMB10)

Place feedback stations at strategic touch points throughout your business such as high-value areas, product advice areas, queues and exits

  • 220/240V AC powered
  • 3G, 4G or Wi-Fi connectivity required
  • SIM card required for 3G/4G connectivity
  • Dimensions – 170mm(Width) x 125mm(Depth) x 300mm(Height)
  • Custom branding available
  • Customisable survey with wide range of answer types
  • Feedback alerts