be a customer experience ninja!

CX Strategic Planning

For more than a decade, Service Systems has successfully assisted retailers with their Customer Experience journeys. From small stores to retail giants, our solutions back the trendsetters in CX.

%
of Customers stop supporting a brand because of a poor experience
%
more expensive to obtain a new customer than to keep an existing one
%
of consumers post negative feedback online after having a bad experience

Some of Our Success Stories

For more than a decade, Service Systems have turned retailers into Customer Experience Ninjas. 

Clicks

Management embarked on a mission to improve the queuing experience by making it easier for customers to enter the queue by taking a ticket and then either taking a seat or continuing to shop within the store while they wait to be called.

Builders Warehouse

Management embarked on a mission to improve the environment by making it easier for customers to get assistance when required and provide valuable input on their in-store experience at the various available touch points.

SPAR

Our cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implement real-time in-store market research.

are you ready to be a customer experience ninja?

Bring us your on-site challenges and we will work with you to create a solution. We are always up for the challenge!

Ninja with 2 swords
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