Pose key performance-based questions in a simple and easy format with our Customer Feedback Pads, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.
Portable, lightweight device can be carried by staff. For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.
Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.
The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.
Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.