Customer, Employee, Patient, Visitor
Feedback Pads

Pose key performance-based questions in a simple and easy format with our Customer Feedback Pads, providing a convenient and unobtrusive way for your visitors or staff to give you insight into their experience.

Consistent feedback

convenient interface

high response rate

instant alerts

Customer Feedback Scenario

Place Customer Feedback Pads at strategic touch points within your business such as department counters, high-value cabinets, fitting rooms, product advice areas, etc.

Hover and/or click the dots for more information.

1 Question Feedback Devices

Customer Feedback

Survey Pad - 1 Question

For high traffic, quick transaction locations. Pose a single pertinent question and receive a high level of engagement.

service call Customer Feedback

Call for Assistance Pad with Survey

Placed at strategic customer touchpoints requiring ad-hoc staff assistance. Measure staff response times and service levels with the single question survey.

Customer Feedback

Survey Kiosk - 1 Question (variable)

For strategic high-visibility touch points, ask informative questions that can be changed when required.

5 Question Feedback Devices

Service Systems Customer Feedback

Survey Pad - 5 Question

For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.

Customer Feedback

Handheld Survey Pad - 5 Question

Portable, lightweight device can be carried by staff. For multi-question feedback opportunities, allowing for your top 5 measurable service indicators to be surveyed on an ongoing basis.

Instant Alerts & Reporting

Notify relevant staff member of service shortfalls using a smartphone chat app. Instant poor press alerts give your team members the opportunity to assist customers who have had a bad experience and implement service recovery at the moment of truth.

The responding team member can provide feedback using the smartphone chat app, keeping other team members informed about the issue and resolution. This efficient customer service excellence will ultimately improve your customer and staff experience alike, which in-turn improves your bottom line.

Grow your business and achieve great customer service. Our reports offer an easy way to measure key staff performance areas. View consolidated stats in real-time or for a custom period, showing current & historic KPI’s as well as trended hourly/daily comparisons.

Need a more advanced survey platform?

Check out our Digital Customer Feedback Kiosks

Featured Clients

For more than a decade, Service Systems have turned businesses into Customer Experience Ninjas. 

Bring us your on-site challenges and we will work with you to create a solution.
We are always up for the challenge!