Baptcare is a faith-based not-for-profit organisation that provides residential and community care for older people, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum.

Their experience has been built over a 75-year history of providing care and support to vulnerable and sometimes marginalised people in their community. Today their broad range of services extend across Victoria, Tasmania and South Australia with care and support being provided by over 2,000 skilled and professional staff at over 40 locations.

The Lowdown

Baptcare required a low cost, unobtrusive, user-friendly method of getting constant feedback from residents, on the quality of food at their facilities dining areas. Service Systems feedback devices were the best fit for their requirements at a favorable price point that made the decision easy.

The interchangeable question kiosk option allows for key performance-based questions in a simple and easy format, providing a convenient and unobtrusive way for residents to provide their valuable feedback

Each Baptcare branch reviews stats from every dining experience to make sure they are maintaining quality standards. Should the results dip beyond a benchmark threshold, management acts quickly to rectify the issue before monitoring the residents’ experience once again.

Overall Improvements & Benefits

Management finds the constant quantitative poling highly effective and imperative for their day to day operation. Residents feel their feedback is being recognised and action is being taken when required.

Bring us your on-site challenges and we will work with you to create a solution.
We are always up for the challenge!