Articles & Success Stories

Service Systems is a consumer service management, rating platform & solution. We offer real-time and ongoing data on satisfaction levels, staff performance, as well as general operational & analytical feedback.

Articles

The Human Touch In The Customer Experience

We live in an age where business technology is growing at a rapid pace. But no technology can replace the feeling of being appreciated as a customer like an interaction with a human being. Well, at least not yet.

Articles

2019 – The Year of the Smiley

What every retail business wants is to have more customers, keep them loyal, and most of all selling more products to those customers.

Success Stories

Massbuild Success Story

Service Systems was approached to assist with implementing a range of solutions to best suit Massbuilds’ needs and environment.

Articles

Importance of Analytics in Retail

What every retail business wants is to have more customers, keep them loyal, and most of all selling more products to those customers. To do this they need to ensure they have the right products at the right prices, but above all that, offer a great customer experience.

Success Stories

SPAR Success Story

Our consumer service management and rating platform offers wireless technology solutions for Customer Service Feedback and surveys, as well as Linear (Retail) Queue Management Systems.

Success Stories

Clicks Success Story

Management embarked on a mission to improve the queuing experience by making it easier for customers to enter the queue by taking a ticket and then either taking a seat or continuing to shop within the store while they wait to be called.

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